Control Room Operations Skill Set

CPPSS00062

The CPPSS00062 Control Room Operations Skill Set provides the foundational knowledge and practical skills required to operate effectively in a security control room environment.

This nationally recognised training prepares security personnel to support on-the-ground teams and clients through centralised monitoring, communication and coordinated incident response. It is designed for licensed security officers seeking to broaden their employment opportunities within the security industry.

As a Control Room Operator, your responsibilities may include:

• Monitoring security systems and surveillance equipment

• Coordinating responses to alarms and security incidents

• Communicating with patrol officers and emergency services

• Maintaining accurate records and security documentation

• Managing and protecting sensitive security information

• Using and maintaining security databases and reporting systems

Course Outcome

On successful completion, participants will receive a Statement of Attainment for the following nationally recognised units:

• CPPSEC3107 Monitor security and coordinate response from control rooms

• CPPSEC3108 Store, protect and dispose of security information

• CPPSEC3109 Use and maintain security databases and compile reports

Entry Requirements

There are no formal prerequisites for entry into this course.

Participants should have sufficient English language, literacy and communication skills, as well as basic computer competency.